Beautiful Gems & Jewellery Frequently Asked Questions

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Are your rings made in Australia?

Yes, all of them.

All of our fantastic rings are proudly Australian Made. Nothing against China, or India, or Thailand, which is where many of the big chain jewellery stores at your local shopping center get many of their products from, but we happen to believe that Australian made is actually better, and the proof is in the product. Our engagement rings are made in two manufacturing locations; one in Melbourne and the other is in Brisbane.

 

Australian Made and Owned-b

Refund, Return and Repair Policy

Consumer Guarantees and Your Rights Under the Australian Consumer Law
All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
There are nine consumer guarantees that apply to goods you purchase:
1. Acceptable quality.
2. Fit for a particular purpose
3. Match description
4. Match the sample or demonstration model
5. Express warranties will be honoured
6. Spare parts and repair facilities will be available for a reasonable time after purchase
7. Title to the goods
8. Undisturbed possession of the goods
9. No undisclosed securities on the goods
Consumer guarantees cannot be excluded and are in addition to any extended warranty you purchase or any voluntary warranty (warranty against defects) you are given.
There may be circumstances where you are not entitled to a remedy.
For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au.
At Beautiful Gems & Jewellery we want our customers to be completely satisfied with their purchase. We therefore recommend you read our Refund, Return and Repairs Policy prior to you making a purchase so you are familiar with our policy on refunds, returns and repairs and your rights under the Australian Consumer Law.

IMPORTANT INFORMATION:

Please choose carefully as refunds are not normally provided where you have simply changed your mind or made a wrong choice. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

IMPORTANT INFORMATION:

Please note that custom ordered diamonds cannot be returned (unless faulty under Australian law) because we purchase them from International Siteholders who DO NOT accept refunds. We make it clear that once you have approved the purchase of a individual specialty diamond that it cannot be accepted for a refund.

Contact Us

Where you have any questions or concerns relating to your Order, please immediately contact us by phone or email.

What if my item is faulty?

If the item you have received is faulty, please contact our Customer Service team on 02 80913777 or email help@beautifulgemsjewellery.com.au and we will resolve the issue as quickly as possible.

What if the item I received is not the one I ordered?

If you have received an item different to the one that you ordered, please contact our Customer Service team on 02 80913777 or email help@beautifulgemsjewellery.com.au, and we will resolve the issue as quickly as possible.

Can I return Sale/Clearance items?

Yes, you can return sale items unless stated otherwise (subject to the Australian Consumer Law), although some items will be subject to special purchase conditions which purchasers will be notified about in advance of making a purchase.

How do I return my purchase?

Contact our Customer Service team 02 80913777 or email help@beautifulgemsjewellery.com.au to initiate a return. You’ll need to provide your order number, contact details and reason for return.

Items should be returned in their original packaging with the original product tags attached and with all paperwork (such as diamond certificates or watch instruction booklets). Include a copy of your returns slip or shipping or order confirmation email in the package.

All shipping return charges must be pre-paid. We cannot accept cash on delivery returns. We require that returned items are insured during delivery (such as Australia Post ‘Extra Cover’) to safeguard against loss. Beautiful Gems & Jewellery will pay for any return shipping costs if the return is the result of our error or the item is damaged or defective.

All returns are subject to inspection by our Quality Assurance team before a refund is processed. We refund you the same way that you initially paid for your order, excluding any delivery charges, within 15 business days of receiving your returned item.

Ordering Your Beautiful Gems & Jewellery Items

Help! Can you assist me to complete my order?

Our Customer Service team is happy to assist you with your order. Please call us on 02 80913777.

What payment methods do you accept?

We accept payment by Visa, MasterCard, American Express and PayPal.

Your card will be debited when we ship your order. The transaction will appear on your statement as originating from Beautiful Gems & Jewellery.

Why isn’t my credit card being accepted?

Please contact your bank or financial institution to rule out any errors from their perspective. You could try an alternate credit card or use PayPal to finalise your order. If you still have an issue, please contact our Customer Service team 02 80913777 or email help@beautifulgemsjewellery.com.au, noting any errors appearing on screen.

How do I know my order was successful?

All successful transactions will receive a confirmation email within 30 minutes of purchase. If you have not received your confirmation email, please check your email spam or junk folders before placing your order again. If you still haven’t received your email, please contact our Customer Service team on 02 80913777 or email help@beautifulgemsjewellery.com.au

Who do I contact is there is a problem with my order?

Please email help@beautifulgemsjewellery.com.au. Please ensure you include your order number.

How do I create a new account?

Simply click ‘Login/ Register’, located at the top right of the page and then click ‘Create Account’. Fill in your details and click ‘Update’. Registration should now be complete and you will receive a confirmation email shortly.

Creating an account will allow you to create wishlists, submit product reviews, and check prior orders and checkout faster.

How do I update my account details?

Simply click ‘Login/ Register’ or your name, located at the top right of the page to access the ‘My Account’ page. From here you can update your personal information, add addresses and credit card details as well as allowing you to review prior orders.

Beautiful Gems & Jewellery Refund, Return and Repair Policy Version 3.2 June 2017