Beautiful Gems & Jewellery Frequently Asked Questions

For Delivery Information: click here for Delivery Information

For Diamond Pricing Information: click here for Diamond Pricing Information

Are your rings made in Australia?

Yes, all of them.

All of our fantastic rings are proudly Australian Made. Nothing against China, or India, or Thailand, which is where many of the big chain jewellery stores at your local shopping center get many of their products from, but we happen to believe that Australian made is actually better, and the proof is in the product. Our engagement rings are made in two manufacturing locations; one in Melbourne and the other is in Brisbane.

 

Australian Made and Owned-b

Returning Your Beautiful Gems & Jewellery Items

What if I have changed my mind about an item?

We want to you to be completely happy with your purchase, so if for any reason you wish to return it within 15 days of delivery we will issue you a full refund, subject to meeting the requirements of our refund policy.

What if my item is faulty?

If the item you have received is faulty, please contact our Customer Service team on 02 80913777 or email help@beautifulgemsjewellery.com.au and we will resolve the issue as quickly as possible.

What if the item I received is not the one I ordered?

If you have received an item different to the one that you ordered, please contact our Customer Service team on 02 80913777 or email help@beautifulgemsjewellery.com.au, and we will resolve the issue as quickly as possible.

Can I return Sale/Clearance items?

Yes, you can return sale items unless stated otherwise (subject to the Australian Consumer Law), although some items will be subject to special purchase conditions which purchasers will be notified about in advance of making a purchase.

How do I return my purchase?

Contact our Customer Service team 02 80913777 or email help@beautifulgemsjewellery.com.au to initiate a return. You’ll need to provide your order number, contact details and reason for return.

Items should be returned in their original packaging with the original product tags attached and with all paperwork (such as diamond certificates or watch instruction booklets). Include a copy of your returns slip or shipping or order confirmation email in the package.

All shipping return charges must be pre-paid. We cannot accept cash on delivery returns. We require that returned items are insured during delivery (such as Australia Post ‘Extra Cover’) to safeguard against loss. Beautiful Gems & Jewellery will pay for any return shipping costs if the return is the result of our error or the item is damaged or defective.

All returns are subject to inspection by our Quality Assurance team before a refund is processed. We refund you the same way that you initially paid for your order, excluding any delivery charges, within 15 business days of receiving your returned item.

 

How long do I have to return my purchase?

You may return new items purchased from Beautiful Gems & Jewellery within 15 days of delivery for a full refund, subject to our refunds policy.

When will I receive a refund?

We will process your refund within 15 business days of receiving the returned item at our warehouse and once it has been satisfactorily inspected by our Quality Assurance team. Your financial institution may take additional time to transfer funds back into your account.

How will I be refunded?

We refund you the same way that you initially paid for your order. For Credit Card and PayPal payments, your refund will be credited into the same account your payment originated from.

Ordering Your Beautiful Gems & Jewellery Items

Help! Can you assist me to complete my order?

Our Customer Service team is happy to assist you with your order. Please call us on 02 80913777.

What payment methods do you accept?

We accept payment by Visa, MasterCard, American Express and PayPal.

Your card will be debited when we ship your order. The transaction will appear on your statement as originating from Beautiful Gems & Jewellery.

Why isn’t my credit card being accepted?

Please contact your bank or financial institution to rule out any errors from their perspective. You could try an alternate credit card or use PayPal to finalise your order. If you still have an issue, please contact our Customer Service team 02 80913777 or email help@beautifulgemsjewellery.com.au, noting any errors appearing on screen.

How do I know my order was successful?

All successful transactions will receive a confirmation email within 30 minutes of purchase. If you have not received your confirmation email, please check your email spam or junk folders before placing your order again. If you still haven’t received your email, please contact our Customer Service team on 02 80913777 or email help@beautifulgemsjewellery.com.au

Who do I contact is there is a problem with my order?

Please email help@beautifulgemsjewellery.com.au. Please ensure you include your order number.

How do I create a new account?

Simply click ‘Login/ Register’, located at the top right of the page and then click ‘Create Account’. Fill in your details and click ‘Update’. Registration should now be complete and you will receive a confirmation email shortly.

Creating an account will allow you to create wishlists, submit product reviews, and check prior orders and checkout faster.

 

How do I update my account details?

Simply click ‘Login/ Register’ or your name, located at the top right of the page to access the ‘My Account’ page. From here you can update your personal information, add addresses and credit card details as well as allowing you to review prior orders.